Contact Us
Use this page to reach the editorial team at Top Online Casinos. We answer questions about the casino reviews and rankings published on willybcrossfit.com, correct errors readers spot, and point you toward the right regulator or support service when a problem sits outside what a review site can fix.
We are a research and comparison publisher, not a casino operator. We cannot open or close an account for you, release a withdrawal, unlock a bonus, or overturn a casino's decision. What we can do is explain the terms, tell you what we have verified, and show you where formal complaints actually get heard.
What to send us, and where it goes
A short message with specifics gets a faster and more useful reply than a general one. Tell us which casino, which page on this site, and what you expected to happen.
| Reason for contact | What to include | What we can do |
|---|---|---|
| Correction to a review or bonus term | Page URL, the line you are disputing, and a link or screenshot of the casino's current terms | Re-verify against the operator's published terms and update or annotate the page |
| Question about a bonus, wagering requirement or payout rule | The casino name and the exact promotion wording you were shown | Explain how the term usually works and what to check before you opt in |
| Problem with a casino (withdrawal, verification, closed account) | Dates, amounts in USD, your state, and the casino's last written response | Explain the complaints route and point you to the relevant regulator or ADR body |
| State availability question | Your state of residence | Explain the general licensing position and what to verify on the operator's own site |
| Commercial or partnership enquiry | Company name, brand, and what you are proposing | Route it to the commercial side — it never reaches the people who score casinos |
| Responsible gambling concern | Nothing. Go straight to a support service rather than waiting on us | Signpost self-exclusion tools and free confidential helplines |
We read everything. We do not promise a reply to every message, and we do not reply to requests for gambling advice, tips, predictions or help recovering losses.
Before you write to us about an offer
Most reader questions are about a headline bonus that turned out to have conditions attached. The offers listed on this site are the operators' own advertised promotions, quoted as published, and every one of them carries terms we cannot waive.
Please note: Top Online Casinos may earn a commission when a reader signs up with a casino through a link on this site. That commission does not buy a position, a rating or a favorable line in a review. Our rankings are editorial, and we say so on every page that carries them.
Raging Bull — the biggest advertised headline, and the longest terms
Raging Bull sits at the top of our list with an editorial rating of 10.0, largely because it advertises the widest bonus structure of any operator we cover and keeps a deep slot catalog behind it. The advertised offer is 410% up to $10,000 plus 50 free spins, and that is exactly where most contact messages start. A percentage that size is normally split across several deposits, tied to a qualifying minimum deposit, and released with a playthrough requirement and a maximum bet per spin while the bonus is active. Read the promotion page before you deposit. Limitation: the larger the advertised multiplier, the more likely you are to meet a cashout cap on winnings from the bonus portion — check that figure first, because it is the number that decides what you can actually withdraw.
Magician Bet — no wagering, which changes what you should ask us
Magician Bet is rated 9.9 and is on this list for a different reason: its advertised 101% No Wagering offer removes the single thing readers ask about most. If the no-wagering description holds for your account, winnings from the bonus are not locked behind a playthrough multiple. That makes it the simplest offer here to evaluate. Limitation: no-wagering promotions are usually smaller in cash terms and are often paired with tighter caps, shorter expiry windows or a restricted list of eligible games, so the headline percentage tells you less than the fine print does.
Slots of Vegas — a game-specific spins offer
Slots of Vegas carries a 9.6 rating and an advertised 375% bonus plus 50 free spins on Cash Chaser. We include it because the spins are tied to a named title rather than floating across the library, which makes the value easier to work out in advance. Limitation: spins locked to one game are worth whatever that game's RTP and volatility make them worth, and any winnings from them typically feed back into the same wagering requirement as the deposit bonus. If you dislike that title, the spins portion has little value to you.
Uptown Aces — the highest advertised multiplier
Uptown Aces, rated 9.5, advertises 600% for new players — the largest percentage on our list. It earns its place for readers who want maximum bonus credit against a modest deposit. Limitation: very high multipliers almost always come with the strictest conditions in the set: low maximum bets while wagering, a capped conversion to withdrawable cash, and game weightings that exclude or discount table games. Treat 600% as playing credit, not as money.
Other operators we cover — including Card Crush, Zumba Cards, BetUS, Amazon Jackpots, Slots and Casino and Bets.FM — appear in the ranked cards above with their own advertised offers. Bets.FM's promotion is quoted in Bitcoin terms, which is a meaningful difference if you intend to fund and withdraw in USD.
Money questions we can and cannot answer
We do not hold funds, process deposits or pay anyone out. Every dollar moves between you and the casino. If you contact us about money, these are the areas where an explanation from us is genuinely useful.
- What it costs to take part. Nothing to read this site. At a casino, the cost is your deposit — minimums are commonly set in the $10 to $25 range in USD, and a bonus percentage applies only to a qualifying deposit at or above that floor.
- How you can pay in. Debit cards are the most widely accepted method for US players. Credit card acceptance is inconsistent and some card issuers decline gambling transactions outright. Bank transfer and ACH are common for larger amounts. E-wallets appear at some operators; PayPal availability in particular varies by operator and by state, so verify it in the cashier before you commit. Some sites, including crypto-facing ones, settle in digital currency instead.
- How you get paid out. Withdrawals usually return to the method you deposited with where that is possible. ACH and bank transfer typically take several business days; card refunds vary by issuer; e-wallet and crypto payouts are generally quicker once approved. The slow part is normally approval, not transfer.
- Limits and fees. Expect a minimum withdrawal amount, a per-transaction or weekly maximum, and in some cases a fee on certain methods or on repeat withdrawals inside a short window. These sit in the operator's banking terms, and they differ from casino to casino.
- Verification. First withdrawals trigger KYC: photo ID, proof of address, and proof of the payment instrument. Larger or unusual activity can trigger source-of-funds checks. Uploading documents when you register, rather than when you want your money, is the single most effective way to avoid a delayed payout.
If a withdrawal has stalled, send us the timeline. We cannot release it, but we can tell you whether the delay looks like routine verification or something worth escalating.
Questions about the games themselves
Readers often contact us to ask what a casino actually offers before they register. The catalogs on the operators we list generally break down into a few categories, and they are not interchangeable for bonus purposes.
- Slots — the bulk of most libraries, and usually the only category that counts 100% toward wagering. Return to player (RTP) and volatility are the two figures that matter: RTP is the long-run theoretical return, volatility describes how streaky the ride is.
- Progressive jackpots — pooled prizes that grow until someone wins. Frequently excluded from bonus play, and sometimes excluded from bonus wagering entirely.
- Table games — blackjack, roulette and baccarat. Often weighted at a low percentage toward wagering requirements, or excluded from them.
- Live dealer — real dealers streamed in real time. Rarely eligible for bonus clearing, and typically carries higher table minimums.
- Sweepstakes-style play — some of the brands here use coin or sweeps models rather than direct cash wagering, which changes both how you buy in and how you redeem. Zumba Cards and Amazon Jackpots quote their offers in those terms.
Game outcomes at licensed operators are produced by random number generators, and reputable studios and operators submit those systems for independent testing. Mobile matters too: most of these libraries run in a phone browser, with a subset available through dedicated apps. If a review on this site describes a feature you cannot find in your account, tell us — availability sometimes changes without the marketing pages catching up.
The other products these operators run
Several brands on our list are not casino-only, and the terms differ across their product lines. BetUS, for example, runs sports betting alongside casino play, and a sportsbook promotion is a separate offer with its own rollover rules, odds restrictions and settlement timings — a casino bonus generally cannot be cleared on sports markets, and vice versa. Poker rooms, racebooks and virtual sports appear at some operators on similar terms. If you contact us about a promotion, say which product it came from, because the same brand can run three offers at once that share nothing but a logo.
Who may play, and what regulation applies
You must be at least 21 to use the casinos covered on this site, and of legal age wherever you are physically located. US online casino law is set state by state, not nationally. Federal law governs some aspects of interstate transmission and payment processing, but no federal licence exists for online casino play — a small number of states license and regulate real-money online casinos, while many do not. Sweepstakes and social models operate under a different legal framework again, and their availability varies by state as well.
Accepting players from the US is not the same thing as being authorized to serve them in your state. That distinction matters more than any bonus on this page. Before you deposit, confirm the operator's licensing position and whether it accepts players from your state; where a site is licensed by a US state regulator, the licence details are published and verifiable. We describe what we have verified and say so plainly when a point is unresolved. We do not describe any casino as completely safe, and no one can guarantee a withdrawal or a win.
In a state-regulated market, the complaints route runs through the operator first, then the state gaming regulator or its designated dispute process. Offshore-licensed operators offer weaker recourse, which is a reason to check the licence before, not after, a dispute. Our terms and conditions set out what our published information does and does not represent.
If gambling has stopped being fun
Do not wait for a reply from us. Licensed operators must offer deposit limits, loss limits, cooling-off periods and self-exclusion inside your account settings, and state-run self-exclusion programs cover regulated sites in that state. Blocking software can restrict gambling sites at the device level. Free, confidential help is available in the US 24/7 through the National Problem Gambling Helpline on 1-800-522-4700, by text or online chat. Our responsible gambling guide covers the tools in more detail. Gambling is entertainment with a cost attached; it is not a way to make money or fix a financial problem.
How we assess the casinos you are writing to us about
- We check the operator's licensing and state availability claims against what it publishes.
- We read the full bonus terms — wagering multiple, maximum bet while wagering, expiry, excluded games and cashout cap — not just the headline.
- We record the banking terms: minimum deposit, minimum and maximum withdrawal, stated processing times and any fees.
- We look at catalog breadth across slots, table games, live dealer and jackpots, and the studios behind them.
- We assess support availability, complaints handling and the responsible gambling tools in the account.
- We date what we verify and revisit it. Findings on this page were last reviewed on Sep 25, 2026.
Ratings are our editorial scores. They are not customer review averages, and they are not the result of anyone on the team depositing or playing — our work is desk research and verification against published sources. Commission never buys position. You can read more about the people and the method on our about page.
Choosing where to start after you get in touch
If you want the largest advertised credit, Uptown Aces and Raging Bull sit at the top of the percentage table — and carry the heaviest conditions with it. If you would rather skip playthrough math entirely, Magician Bet's no-wagering structure is the cleanest offer on the list. If you want the spins tied to something you can price in advance, Slots of Vegas names the game. If you fund in USD, look hard at Bets.FM's crypto-denominated terms before assuming they suit you.
Whichever way you lean, read the operator's own terms page last thing before you deposit, and check your state's position first. If something in our coverage looks wrong or out of date, send it over — corrections from readers are one of the more reliable ways this site stays accurate.